
Mentor on the Lake, OH 44060 in Lake County
Tomorrow's Home Solutions
Overall Rating: 5 / 5
Date:
Customer had the option to rate any question 1-5. 1 being worst and 5 being best.
| Survey Questions | Rated | Comments |
| Satisfaction with the job we did for you: | 5 |
We have had no water in our basement since the job was completed - even with the rainiest year on record. Prior to having the basement done, we had a significant amount of water throughout the basement with EVERY significant rain (over an inch). |
| Experience with the first phone call to the company | 5 |
|
| Office Staff | 5 |
They've always been responsive when I've called -- getting me to the right person to address my concern. |
| Salesperson and sales presentation | 5 |
John did a nice job. I didn't even get any other estimates after his presentation. |
| Our installation crew | 5 |
They went beyond what I would have expected -- hosing down the basement (and drying it), as well as assisting me with a separate issue that had i had been unable to fix for over a year. |
| The cleanup process | 5 |
They hauled away all residue, hosed down my basement (mud from the water leakage was also cleaned away), dried the basement, and they even used some of the excess concrete patch to fill spots in my driveway. |
| Would you tell your friends about us? | Yes | |
| May we use you as a reference? | Yes | |
| May we post this review on our site? | Yes | |
| Customer Comment: I really was quite happy with every phase of the job. I am using them again to put glass block windows in my basement. |
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